Know where accessible restroom, drinking fountains and telephones are located. If such facilities are not available, be ready to offer alternatives, such as a private/employee restroom, a glass of water or your desk phone.
Use a normal tone when extending a verbal welcome. Do not raise your voice unless requested.
When introduced to a person with a disability, it is appropriate to offer to shake hands. People with limited hand use or who wear an artificial limb can usually shake hands.
Shaking hands with the left hand is acceptable.
For those who cannot shake hands, touch the person on the shoulder or arm to welcome and acknowledge his or her presence.
Never patronize people using wheelchairs by patting them on the head or shoulder.
When addressing a person with a disability, look at and speak directly to that person rather than through a third party who may be along.
Offer assistance in a dignified manner with sensitivity and respect. Be prepared to have the offer declined. Do not proceed to assist if your offer to assist is declined. If the offer is accepted, listen to, and accept instructions.
When talking with a person in a wheelchair for more than a few minutes, use a chair, whenever possible, to place yourself at the person’s eye level to facilitate conversation.
